Owen H Rda

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Verified Reviewer

Refund

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This app is an absolute joke. I was not informed of a hot deals cancellation policy.

I have cancelled tee times appropriately before and always got the money refunded to my credit card. Now because it's a hot deal, I got credits to use on the app instead. I don't want credits. I want my money back as our golf season ends shortly.

The phone app has no listed phone number on it to contact customer service which annoyed me even more. After finding a number on Google, my complaints were just pushed aside as company policy states no refund on hot deals, but you get credits. This isn't rocket science. I just wanted my money back.

Just an absolutely poor customer experience with this. They should have better advertised or explained about the cancellation for my hot deals refund. That way, I could have looked into it more.

Just brutal. I do not recommend booking a tee time through this app or company.

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Loss:
$224
Cons:
  • Horrible cancellation policys and refused to refund me

Preferred solution: Full refund

User's recommendation: Stay the *** away

Trang Pzz
map-marker Scottsdale, Arizona

Change date

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Needed to change date of reservation and was politely greeted. Customer support called the golf course on my behalf and changed to my adjusted date.

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Jamaar Ffe
map-marker Oakville, Ontario

Absolutely zero contact with customers. Definitely looking for other ways to book golf. I will contact my credit company to have your charges reversed.

Never received my credit. BEGIN:VCALENDAR VERSION:2.0 PRODID:-//hacksw/handcal//NONSGML v1.0//EN METHOD:CANCEL BEGIN:VEVENT UID:0jjqv9 DTSTART:2024****T172400Z DTEND:2024****T212400Z SUMMARY:Tee Time Reservation - Mayfield Golf Club LOCATION:12552 To

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User's recommendation: Zero customer interaction. If you have an issues good luck.

Karen Kip
map-marker Phoenix, Arizona

Tee time change

I got an email that said I owe for a tee time on Wednesday 11/13. I never had a tee time for that date with Silverado Golf Course.

I had one for 11/14 at 11:10 that I called them and cancelled.

So there should not be a no show charge to the course. I will talk to the course tomorrow.

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Wei wen L Bmw

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Verified Reviewer

Return money

I booked a tee time on Sunday at 1:30 pm at Royal Stouffville Golf Course. However, the course did not have a tee time for us, but they charged my credit card $204.51. Can you return the money to me?

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Loss:
$204

Preferred solution: Full refund

Roger S Brw

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Verified Reviewer
| map-marker Kansas City, Missouri

Arriated greens

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When courses are arriating greens, customers should be notified via the website to be able to make decision. Also, you need to be able to speak to a real person not a robot.

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Pros:
  • Availability of tee times on courses
Cons:
  • When you call to speak with a representative
  • None available

Preferred solution: Price reduction

Anonymous
map-marker Ocala, Florida

Need to cancel reservation

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Book a reservation during the week. We live in flnrain comes from no where .

We were expecting a lot of rain today so we tried to cancel yesterday. We were told to wait until today right before tee time to cancel because of the HEAVY rain .

We'll they canceled our reservation but will not give us a refund. So now we ate out the money for not one ,not two but three golfers .

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Resolved
Giovani Ibu

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Verified Reviewer
| map-marker Montreal, Quebec

Resolved: No Option to Use My Credit

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Updated by user Aug 11, 2024

Company fixed the issue and I have been provided with apology. I could not apply my credit on the App.

The service rep said to call them and they would apply the credit.

I was on the website last week and my credit popped up so I was able to use it. Finally!

Original review Jul 27, 2024

Customer service rep very helpful. Apparently, I will have to call them next time I want to use my $200 credit from a previous cancellation. There was no option to use on the app when I was checking out.

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User's recommendation: Yes! Otherwise I would not have found a contact number to help me.

1 comment
Guest

Apologies are words. Words are cheap.

Useless in some cases ; like this. Does that really make you feel better ?

It just aggravates me ; their "apology" is no substitute for reason. Waste of my time and the hypocrite's who uttered it.

Tieler Rgy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Montreal, Quebec

Gift card issue

Contains 1 confidential file for company representatives

Purchased a $100 gift card. When using the golfnow site all the prices are in Canadian currency.

My credit card was charged $141.34 due to the exchange rate to USD which I was unaware of. When trying to book a tee time, using the gift card was not an option. Spent 40 minutes on the phone with customer service only to get disconnected. Golfnow has since converted the money back to Canadian funds after waiting 4 days for a response.

The exchange rate must have changed or there are other fees involved because I now have a balance of $136.97. So my original gift of $100 has cost me $145.71 and several hours lost trying to communicate with golf now. We did ask for a refund but that request was ignored.

We will not be giving them another dime in the future and advising our golfing friends to not use golfnow. Too much of a headache.

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User's recommendation: Just don't do it.

1 comment
Guest

You didn't know that Canadian Dollars are almost as valuable as the paper they are printed on ? 60-75 cents on the dollar.

I've known that since I was 4 years old ; how did you miss it ? They nearly achieved parity once, but that faded out quickly.

Masyn Qye

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Verified Reviewer

Refund credit.

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Round been cancelled but didnt see refund credit in the account. Person over the phone explained clearly.

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Preferred solution: Full refund

Anonymous
map-marker Ottawa, Ontario

I tried to cancel my last ee time and couldn't thru the nor thru a phone call

I tried to cancel my last tee timen but was unable either by using the app or by phone.

Jim Ewanovichj

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Anonymous
map-marker Livingston, New Jersey

Technically help

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It took close to five minutes of talking to a robot to get thru to an actual person on the phone. As bad as that was the process to even call you was ridiculous.

Fill in my email address and phone and then wait for a code in order to contact you!? Please what is this I'm calling the Pentagon?

Oh and web site name, Pissed Customer, I was pissed until I called

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User's recommendation: Areal number to call answered by a real human

John E Qpk

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Verified Reviewer

Paid for 18 holes, only played 9

Hi, I paid for 18 holes for 9/21/24 and only played 9. The staff at JS Clark Park told me to contact GolfNow since that is who I paid with, and they said you guys can give me a pass for my next 9 holes. Thanks.

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Preferred solution: A pass to play my next 9 holes free

Jia Vnr
map-marker Ancaster, Ontario

It sure way a member has to pay to play their own course

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I wanted to play a course with a member however they are making the member pay as well due to selling the time to your fine company (LOL joke)

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Gerald J Mxm

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Verified Reviewer

Raincheck

No answer , waiting time exceeded 7 minutes. I called to cancel tee time for 1 pm , September 6,2024, at Rolling Meadows golf course in Niagara Falls, Ontario. Due to weather forecast for thunder storm

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Preferred solution: Rain check

User's recommendation: Stay away from golfnow