Anonymous
map-marker Los Angeles, California

Web Interface Issues

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On January 14th, booked a tee time for January 16th. Email notification/confirmation showed a tee time for January 15th!!

Did it a second time for the 16th and got another not/con tee time for the 15th. Cannot cancel the tee time using online interface "because it's less than 24 hours before the tee time. Called Golf Now rep and he's unable to do anything other than try to contact the course and see if they can cancel the tee time. After awhile, he lets me know that he cannot contact.

I have been trying to contact the course Pro Shop, general manager, Asst. Pro, etc., etc., for the last 18 hours...left messages, etc. 2 takeaways. Don't use Golf Now and don't try to contact Cross Creek golf course in Temecula.

Worst communication ever. JMHO

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User's recommendation: Don't use Golf Now and don't try to contact Cross Creek golf course in Temecula. Worst communication ever. JMHO

Khayden Udq

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Verified Reviewer
| map-marker Rochester, New York

Golf Now incorrectly booked my teetime request

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Updated by user Jan 05, 2025

Although it took almost 30 minutes to get everything sorted out Golf Now acknowledged that it was an issue with their booking system which caused the problem. A refund got issued and I was able to rebook…however the system is not very efficient

Original review Jan 03, 2025

I booked Willowbrook in Winter Haven, Fl for 1/11.

Golf Now defaulted my reservation to 1/4

I just want to change it to 1-11

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User's recommendation: Buyer Beware!!!!!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Whitechapel, Tower Hamlets

Reservation

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GolfNow - Reservation

Had a tee time booked at Rathsallgh golf. The course left a voicemail notifying course was closed due to storm Bert.

Attempted many times to call golf now but line was constantly busy.

Feel very unsatisfied that we have a lost a round of golf and not received a refund!?

Won't be using the site again unless this issue is rectified.

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Gary B Esm

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Verified Reviewer

To see about moving a tee time a week because of illness

I'm in Hawaii and have a noon tee time at Waikoloa Kings Course. I had a severe asthma attack and my wife is taking me to urgent care.

Would it be possible to move my tee time to next Sunday, around the same time?

I called the course and they said I would have to go through you. I appreciate your help.

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Preferred solution: I would like to get my tee time moved out a week until I’m healthy again

Zhavia Hwx
map-marker Laguna Hills, California

Incorrect info on page

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Horrible service . Golf now had 18 holes but course only 8 holes available .

Drove 1 hr to course. Lost money. Course staff not willing to help. Golf now could not be reached after 1 hour on hold .,teiible experience.

Will never play here and will tell my friends .

Will use another app.,golf now is terrible. XXXXX

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Nika Xus

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Verified Reviewer
| map-marker Phoenix, Arizona

Tee time cancellation

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I had to take my wife to the ER and to cancel my tee time. I was given a credit good for six months.

I was happy I didn lose that money. XXXXXgffffgggggkjjhhh hhhhh

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Eugen Tfs

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Verified Reviewer
| map-marker Newark, New Jersey

Canceled tee time

Updated by user Jan 02, 2025

They were very helpful, I was very pleased.

Original review Jan 01, 2025

I had a friend cancel on a round of golf and GolfNow got the tee time cancelled when it was inside of the 24 hour limit. Appreciate the effort they made for me.

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User's recommendation: Call and ask for help.

Edward B Mpx

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Verified Reviewer

Poor Customer Service

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GolfNow - Poor Customer Service

I made a mistake on a reservation and tried to call Golf Now to speak with someone to correct the issue. I was unsuccessful in my attempt to speak with a person on two occasions. My first attempt lasted 10 minutes and the second lasted 15 minutes, so I decided to hang up and dispute my credit card charge.

View full review
Loss:
$194
Pros:
  • Good values for rounds at many courses
Cons:
  • Customer service non existent

Preferred solution: Full refund

User's recommendation: Avoid booking with the App, if you make a mistake you cannot correct it.

Robert B Ucs

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Verified Reviewer

Account cancellation plus refund

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Followed instructions to cancel account and receive refund. No response plus no refund to Amex account.

Automated service is an endless loop! Would not advise doing business with Golf Now!!!

View full review
Loss:
$106
Cons:
  • Extremely poor customer service

Preferred solution: Full refund

User's recommendation: Have Access to a human representative!

Kathie Kml
map-marker Ontario, California

Just a refund

I paid, and then never received the money back.

Then called and it got corrected.

Thx again for the assistance

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Owen H Rda

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Verified Reviewer

Refund

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This app is an absolute joke. I was not informed of a hot deals cancellation policy.

I have cancelled tee times appropriately before and always got the money refunded to my credit card. Now because it's a hot deal, I got credits to use on the app instead. I don't want credits. I want my money back as our golf season ends shortly.

The phone app has no listed phone number on it to contact customer service which annoyed me even more. After finding a number on Google, my complaints were just pushed aside as company policy states no refund on hot deals, but you get credits. This isn't rocket science. I just wanted my money back.

Just an absolutely poor customer experience with this. They should have better advertised or explained about the cancellation for my hot deals refund. That way, I could have looked into it more.

Just brutal. I do not recommend booking a tee time through this app or company.

View full review
Loss:
$224
Cons:
  • Horrible cancellation policys and refused to refund me

Preferred solution: Full refund

User's recommendation: Stay the *** away

Trang Pzz
map-marker Scottsdale, Arizona

Change date

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Needed to change date of reservation and was politely greeted. Customer support called the golf course on my behalf and changed to my adjusted date.

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Jamaar Ffe
map-marker Oakville, Ontario

Absolutely zero contact with customers. Definitely looking for other ways to book golf. I will contact my credit company to have your charges reversed.

Never received my credit. BEGIN:VCALENDAR VERSION:2.0 PRODID:-//hacksw/handcal//NONSGML v1.0//EN METHOD:CANCEL BEGIN:VEVENT UID:0jjqv9 DTSTART:2024****T172400Z DTEND:2024****T212400Z SUMMARY:Tee Time Reservation - Mayfield Golf Club LOCATION:12552 To

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User's recommendation: Zero customer interaction. If you have an issues good luck.

Karen Kip
map-marker Phoenix, Arizona

Tee time change

I got an email that said I owe for a tee time on Wednesday 11/13. I never had a tee time for that date with Silverado Golf Course.

I had one for 11/14 at 11:10 that I called them and cancelled.

So there should not be a no show charge to the course. I will talk to the course tomorrow.

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Wei wen L Bmw

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Verified Reviewer

Return money

I booked a tee time on Sunday at 1:30 pm at Royal Stouffville Golf Course. However, the course did not have a tee time for us, but they charged my credit card $204.51. Can you return the money to me?

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Loss:
$204

Preferred solution: Full refund

Roger S Brw

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Verified Reviewer
| map-marker Kansas City, Missouri

Arriated greens

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When courses are arriating greens, customers should be notified via the website to be able to make decision. Also, you need to be able to speak to a real person not a robot.

View full review
Pros:
  • Availability of tee times on courses
Cons:
  • When you call to speak with a representative
  • None available

Preferred solution: Price reduction

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