Anonymous
map-marker Toronto, Ontario

Refund credit

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Refund credit has been resolved. Thannnnnkssss. Person on the phone is willing to help and explain in detail

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Ben G Nqt

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Verified Reviewer
| map-marker Mount Vernon, Virginia

Emergency cancellation

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Contains 2 confidential files for company representatives

I had a 2:47 pm tee time at laurel hills golf club. We played 7 holes before my partner started having an asthma attack.

We had to leave immediately and were wondering if there was potential for a 9 hole credit, given the circumstances.

Anything would be much appreciated. Thank you for your consideration.

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Loss:
$60

Preferred solution: Price reduction

Rudy R Cma

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Sharp Park Golf Course

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GolfNow - Sharp Park Golf Course
GolfNow - Sharp Park Golf Course - Image 2
Contains 1 confidential file for company representatives

Not mad at Golf Now, specifically Sharp Park. The course was unplayable.

It was a swampy mess. I hit 3 drives in the fairway and could not find my ball. The greens had craters on it, the club house guy said no refunds and to contact golf now which is why I am here.

I would like a refund. Thank you.

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Loss:
$44

Preferred solution: Full refund

User's recommendation: Never

Rutha Xsl

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Verified Reviewer
| map-marker Warren, Michigan

Rained out

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I was very pleased with the customer service which provided a full refund after they contacted the golf course.

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Colette Bsx

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Verified Reviewer
| map-marker Toronto, Ontario

Charges card with no confirmation of booking

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Spoke with customer service didn't solve the issue , told me they need to contact the course to make sure I played that day which I did issue with the website for charging my card and not giving me any notification... haven't heard anything back and will file a fraud charge with my credit card company

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Ulyssa Jgd
map-marker Atlanta, Georgia

Refund

Course closed for movie production and didnt inform anyone or golfnow. Wouldnt answer phone to varify closing

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Kadence Ntf
map-marker Broken Arrow, Oklahoma

My tee time on Friday was supposed too be on Saturday

My tee time for Saturday was accidentally put in for Friday didnt get to play would love a refund or rain check

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Dayanne Obc
map-marker Washington, District Of Columbia

Made a mistake on the date of my tee time

They help me fix my mistake everything was fine.

They were able to make me a happy camper everything was lovely thanks for great service

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John P Ttk

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Verified Reviewer

Made a mistake on the date of my tee time

I made a reservation for the wrong date and cancelled it. I'm not sure if I'm getting a refund.

I made a separate date for the 10th of August.

I realized the mistake right away and then cancelled it immediately. I hope to get a refund.

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Preferred solution: Full refund

Terrick Rio

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Verified Reviewer
| map-marker Niagara Falls, Ontario

Rain check

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Course rained out and was unable to play after first hole. Horn blew at course and they closed the course due to rain.

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User's recommendation: Better contact info on website

Jeovanni Dmq

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Verified Reviewer
| map-marker Maricopa, Arizona

Questions for tom t time credit

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GolfNow - Questions for tom t time credit
Contains 1 confidential file for company representatives

Just questions regarding credit if player is missing ? , it was very well answered , is there a difference between golfpass and golfpass plus ?

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User's recommendation: All good

Bentli Obi
map-marker Maple, Ontario

Going to different course

I booked and I want to go to the course with different course so can I please get my money back because its was lots of money

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Richard E Noj

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Verified Reviewer
| map-marker Berlin, Berlin

Defrauded a Disabled Traumatic brain injury survivor

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GolfNow - Defrauded a Disabled Traumatic brain injury survivor
Contains 1 confidential file for company representatives

I am a disabled Traumatic brain injury survivor with occipital neuralgia and a frontal lobe injury. I have limited funds.

My service animal got diagnosed with cancer the day I was supposed to play a extremely expensive course and I called the course and explained what happened and they told me of course they would refund. After a few minutes she said because this tee time was booked through Golf Now I will need to transfer sure no problem. As soon as I'm transfered the customer service experience went way downhill I spoke with a rude representative that said I was out of their refund policy and too bad, I asked to speak with her manager and was told he would call me back, and that never happened and she disconnected the call and no call back.

They ripped me off for $173.85 and being disabled I have limited funds this was my birthday present to myself and I lost it and my service dog both in the same day. Great company wonderful policies.

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Loss:
$174
Pros:
  • You quickly book a tee time
Cons:
  • Horrible refund practice

Preferred solution: Full refund

User's recommendation: Do not use this company

2 comments
Guest

Not to minimize your situation, but people with limited funds don’t spend $174 for a round of gold. Birthday or not.

Guest
reply icon Replying to comment of Guest-2457738

*golf

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Rutha Xsl

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Verified Reviewer
| map-marker Warren, Michigan

Rained out

I was fully refuned and I was very pleased with the full service refund that I received after the golf course was contacted.

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Sheldon D Osi

Cancel a tee time

GolfNow - Cancel a tee time

Hi I would like to cancel a tee time I got the wrong course when I did the reservation and its impossible for me since Im in other state

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Loss:
$34

Preferred solution: Full refund